Checks should be made out to "Medjugorje Web Pilgrimages" and mailed to us at:

Medjugorje Web Pilgrimages
772 N Peace Road
DeKalb, IL 60115.

Cancellation and Issued Tickets:
Once your e-tickets have been issued, they are usually non-refundable if you cancel. We will always check with our agent to see what is possible for your specific situation. Land portion: Minimum cancellation fee is $400. For cancellations inside 30 days of departure, no refund is possible. Exact amount will depend upon how close to departure you are cancelling. If postponing your pilgrimage, we can usually move you to another trip date at no charge. Upon receipt of your e-tickets you are responsible to check the flight itinerary, spelling of your name, dates and other important information. No name changes are allowed on tickets once they have been issued.

We strongly recommend travel insurance. But coverage can be limited or exempt if COVID-19 related. Flights by all the airlines are constantly being changed, cancelled, re-booked, and there are always potential weather and mechanical issues. We use a licensed travel agent for flights, but it is important to understand that once you check in for your first flight, the airlines are in complete control of your destiny. Our agent can not do anything to change, or re-book flights. All we can do is monitor your progress, stay in touch with you, and make sure there is someone at Split or Dubrovnik airport to pick you up if you are delayed.

We represent Travel Guard AIG for travel insurance: Click Here For Quote

Passports and Visas:
A valid US, or Canadian passport is required for travel (check with us for other countries). A Passport Card is not acceptable for International Travel. Passports must be valid for at least 6 months after your return date. If you hold a US or Canadian passport, no visa is required to travel. If you hold a different countries passport please contact us for information on visa requirements. You must contact your local embassies or consulates to obtain visas. We are not responsible for trip cancellations, penalties, or fees due to delayed or denied visas. Visas usually take at least 6 weeks to obtain for Croatia and Bosnia & Hercegovina.

Responsibility Clause:
Medjugorje Web Pilgrimages acts as a tour provider. The suppliers providing e-tickets, transportation, and accommodations for the pilgrimage program are independent contractors and are not agents or employees of Medjugorje Web Pilgrimages. All tickets issued are subject to the terms and conditions specified by the airlines. By utilizing the service of the contractors, you agree that Medjugorje Web Pilgrimages will not be liable for any accident, loss, injury, or damage to you or to those traveling with you in connection with any accommodations, transportation or any other services or resulting directly or indirectly from any occurrence or conditions beyond its control, including defects in vehicles, breakdown in equipment, thefts, delay or cancellation of or changes in itinerary for any act, omission, or event during the time you are on board the aircraft.

Medjugorje Web Pilgrimages is not to be held responsible for the late arrival of passengers at airports due to inclement weather, mechanical, or technical difficulties/problems or any other delays, nor are they to be held liable for payment or any refund for unused hotel accommodations or meals occasioned by such late arrivals at the hotels. In addition, Medjugorje Web Pilgrimages is not liable for any hotel costs, expenses, and special transfers needed as a result of missed/rerouted/rebooked/delayed flights. We suggest asking the airline for compensation while you are being rebooked.

Air Transportation:
Air transportation is in economy class on IATA-approved carriers. Fares are based on levels in effect at the time, and prices and schedules are subject to change without notice.

Price Guarantee:
Due to exchange rates and published airfare changes, we can only guarantee prices when the trip is paid in full, and e-tickets have been issued.

Baggage:
Less is better and if in doubt, leave it at home. Each tour participant is recommended to bring one checkin suitcase and one carryon bag (9" x 14" x 22"). The airlines free baggage allowance is one checked piece at 50lb max. Medjugorje Web Pilgrimages is not responsible for the loss of, theft of, delay, or damage to a participant's belongings, or any oversize or overweight baggage fees charged.

Accommodations:
All accommodations are based on double bedded rooms. No reductions for triple rooms. A limited number of single rooms are available for an additiona; $199.

Special Medical Conditions:
We cannot guarantee special facilities or assistance for disabled passengers and it is your reponsibility to arrange for such assistance or special needs you may require. We are always willing to provide assistance and information whenever possible. Medjugorje Web Pilgrimages is not responsible for any medical condition that occurs prior, during or after the tour.

Seat Assignment:
Many of the airlines will not pre-assign seats anymore, or will only do so for an additional cost. If you would like to secure a specific seat, or a seat with a travel companion, we will request it for you. But we can not guarantee seating requests, and recommend being at the airport at least 3 hours prior to departure and arrange with the airline's Gate or Check-in Agent.

Printing Disclaimer:
Medjugorje Web Pilgrimages is not responsible for any typographical or printing errors.

Transfers:
Our programs include group round-trip transfers. Passengers arriving or leaving independently, or passengers delayed for any reason must transfer at their own expense, which is currently $200 each way. We can make these arrangements for you, and advise you of the additional costs. No smoking is allowed on the motorcoaches.

Accommodations:
There is no refund for unused accommodations in Medjugorje due to flight delays and late arrival.

Meals:
There is no refund for unused meals.